Advice from a Call Center Geek! - Thomas Laird
229 - Unmasking False Hustle: Revolutionizing Customer Experience
229 - Unmasking False Hustle: Revolutionizing Customer Experience
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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229 - Unmasking False Hustle: Revolutionizing Customer ExperienceFri, 06 Sep 2024
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228 - Calming Irate Customer Interactions: 5 Proven TechniquesFri, 09 Aug 2024
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227 - What Technology does a World Class 2024 Contact Center Have?Thu, 01 Aug 2024
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226 - Adapting to the Future of Contact Center Outsourcing- Lessons Learned for AllMon, 08 Jul 2024
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225 - Everything We Learned from Starting An AI CX Company - OttoQaFri, 21 Jun 2024
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