Advice from a Call Center Geek! de Thomas Laird

230 - 𝗕𝗶𝗴 𝗜𝗺𝗽𝗮𝗰𝘁, 𝗦𝗺𝗮𝗹𝗹 𝗕𝘂𝗱𝗴𝗲𝘁: 𝗔𝗜 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗦𝗠𝗕 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

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229 - Unmasking False Hustle: Revolutionizing Customer Experience

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228 - Calming Irate Customer Interactions: 5 Proven Techniques

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227 - What Technology does a World Class 2024 Contact Center Have?

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226 - Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All

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225 - Everything We Learned from Starting An AI CX Company - OttoQa

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224 - Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms

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223 - How You Can QA Contact Center Calls Using ChatGPT (Desktop)

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222 - Exposed: The Unvarnished Truth About AI Deployment in Contact Centers

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221 - Will Auto QA Platforms End the Era of Traditional CX Analytics?

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220 - Tips to Disrupt your Service Desk with Technology and Tactics

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219 - Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies

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218 - Creating an AI Roadmap for Your Contact Center from the Ground Up!

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217 - 2024 CX, AI, and Contact Center Predictions

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216 - Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers

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215 - AI Tools in CX: The Truth about ROI

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214 - Navigating the Technology Maze for Small Contact Centers: A Practical Guide

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213 - Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management

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212 - Best CcaaS Providers 2023-2024!

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211 - The AI Transformation: A New Era for Business Process Outsourcing

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210 - Linkedin AMA Episode: Implementing AI into Your Contact Center Wisely- What To Do First

Tue, 07 Nov 2023
209 - "The Room Where it Happened" Special Episode!- Navigating the Future of Customer Service

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208 - Rethinking Contact Center Outsourcing (BPO) in the Age of AI

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207 - A Deep Dive into the World of AI & Human Interaction with Deepdesk CEO Robbert Dijkstra

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206 - The Power Merge: Analyzing Nice's Game-Changing Purchase of LiveVox

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205 - Evolution of Contact Centers: Modern Strategies for Managing PR and Recall Crises

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204 - 10 ChatGPT Prompts to Fully Automate Your Contact Center QA

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203 - Under 50 Seats and Using Spreadsheets for QA- MUST LISTEN

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202 - Best ChatGPT Prompts to Improve Your Contact Center!

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201 - QA/AI Showdown: Chris Mounce from Evaluagent & Tom Laird Unmask AI's Reality in QA

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200 - CX Rockstar and Influencer James Dodkins Joins ACG for an LIVE AMA!

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199 - How to Automate Your Contact Center QA with Ai!

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198 - Transforming Your Contact Center: Effective Strategies for Cultural Change

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197 - The Evolution of AI in Reshaping the Contact Center Tools of Today

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196 - Decoding the Call Center Menu: A Tasty Guide to Metrics and KPIs- Must Listen for all New Contact Center Managers!

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193 - NICE Interaction 2023 Talk- 10 Ways to Disrupt your Contact Center using Technology and Tactics

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192 - 10 Tips to Disrupt Your Contact Center With Technology and Tactics

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191 - Thoughts and Take Aways from the Call and Contact Center Expo: What is Real as it Relates to AI?

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190 - Elevating Contact Center QA with EvaluAgent: Effective Scorecards & Expert Coaching Insights featuring QA Pro Chris Mounce

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189 - Unlocking Social Media Success: Tips for B2B Sales & Personal Branding in Business and in the Contact Center World

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188 - Deconstructing the "Wow" Experience: Redefining Excellence in Contact Centers

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187 - Beyond Chatbots: Unlocking ChatGPT's Power in Contact Centers

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186 - Ideas for Setting up a Contact Center Management Trainee Program

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184 - 5 Ways to Improve the Tone of your Contact Center Agents!

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183 - BPO Financial Benchmarking Report with Eric Crouse- Partner Kommit & Company

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182 - Building out an AI Contact Center the Right Way with a Bonus AMA!

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181 - How to Implement the Blockchain into your Contact Center- Conversation with Shelli Ryan- CX and Blockchain Expert

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